Customer Support Specialist

CasinosCanada.reviews is in search of a compassionate, solution-driven individual to join our team as a Customer Support Specialist. If you excel in assisting others and are keen to make a positive impact on customer experiences, this role is tailor-made for you. As the first point of contact for our customers, your role will be pivotal in maintaining high levels of customer satisfaction and enhancing overall customer experience.
Customer Support Specialist Full-time Remote Work Benefits package
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Core Responsibilities:

  • Customer Inquiries: Address customer queries via phone, email, and live chat, ensuring timely and accurate responses.
  • Issue Resolution: Identify and solve customer issues, escalating them when necessary.
  • Product Expertise: Gain in-depth knowledge of our products to better assist and guide customers.
  • Feedback Collection: Gather and document customer feedback for service improvement.
  • Performance Metrics: Achieve and surpass customer service KPIs like response time and resolution rates.
  • Database Management: Keep customer interaction records updated in our CRM system.
  • Interdepartmental Collaboration: Collaborate with teams like tech support and sales to provide holistic customer support.
  • Continuous Learning: Stay informed about new product launches and policy updates for accurate customer guidance.

Required Skills & Experience:

  • Previous experience in customer support, ideally in the iGaming or technology sector.
  • Exceptional communication skills, both verbal and written.
  • Capability to multitask and manage stress in a high-paced setting.
  • Proficient problem-solving abilities.
  • Familiarity with CRM platforms and customer service tools.

Compensation & Benefits:

  • Competitive monthly salary with performance-based incentives.
  • A comprehensive benefits package, including healthcare.
  • Opportunities for career growth and advancement.
  • Access to training and professional development programs.

How to Apply:

If providing excellent customer service is your forte and you’re enthusiastic about improving user experiences, this position awaits you. Click the “Apply Now” button below to start your journey with CasinosCanada.reviews.

Become part of a team that places customer satisfaction at the forefront. Apply now and contribute to our mission of delivering outstanding customer service at CasinosCanada.reviews!

Apply Now
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